Helios Invests in Customer Experience, Naming Martin Pursley as New Customer Success Manager

Helios, the recently unveiled AI and Machine Learning platform tailored to the corrugated converting industry, has named Martin Pursley to the position of Customer Success Manager. The move will help Helios, a product of SUN Automation Group, in their mission of delivering uptime, profitability, and high quality customer support.

“It’s an exciting time to join the Helios team and I’m looking forward to bringing my years of Customer Success experience supporting global organizations in manufacturing, logistics, government, and retail to the corrugated industry,” says Pursley. “There is massive potential for growth in the Industrial Internet of Things (IIoT) space and Helios is uniquely positioned to make a meaningful impact in corrugated box manufacturing.”

Helios, which launched in early 2021, is a platform engineered to help customers in the corrugated converting industry to minimize downtime, maximize profitability, and decrease the opportunity cost associated with maintenance. Its insights allow customers to proactively order parts and schedule repairs by detecting issues before they happen. It allows for remote monitoring of the facilities as well, making it easier to oversee and optimize large-scale and multi-location operations.

In his new role, Pursely will be responsible for customer implementation, training, and ongoing support. He will work closely and strategically with customers, tailoring the Helios platform to their unique needs. 

“Martin is a great addition to the Helios team,’’ says Matthew Miller, Director of Technology for SUN Automation Group.  “With his support, our customers will be able to fully realize the true value of the Helios platform.”

The key to the Helios technology revolves around detecting anomalies and processing them through the Helios machine learning algorithm, in conjunction with data from the corrugated manufacturing equipment and insight and input from machine operators. Users of the platform have access to a dashboard with historical data and preventative maintenance insights.

Pursely joins Helios most recently from Systems Alliance, Inc., a Software as a Service (SaaS) and digital consulting company, where he served as Customer Success Team Lead. He previously worked as Sales and Marketing Executive at ICS Learning Group. He holds a Bachelor of Science in Marketing from Salisbury University.

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